Janet Metzger
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English
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Description
Collect data and build trust.
With the rise of data science and machine learning, companies are awash in customer data and powerful new ways to gain insight from that data. But in the absence of regulation and clear guidelines from most federal or state governments, it's difficult for companies to understand what qualifies as reasonable use and then determine how to act in the best interest of their customers. How do they build, not erode, trust?
Customer...
Author
Series
Language
English
Formats
Description
A year of HBR's essential thinking on tech-all in one place.
Generative AI, Web3, neurotech, reusable rockets to power the space economy-new technologies like these are reshaping organizations at the hybrid office, on factory floors, and in the C-suite. What should you and your company be doing now to take advantage of the new opportunities these technologies are creating-and avoid falling victim to disruption?
The Year in Tech 2024: The Insights...