Al Switzler
Author
Language
English
Description
The New York Times bestseller that changed the way millions communicate
Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them.
Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations...
Author
Language
English
Description
Hold anyone accountable. Master performance discussions. Get RESULTS.
Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals...
Author
Language
English
Description
The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior Discover skills to resolve touchy, controversial, and complex issues at work and home, now available in this follow-up to the internationally popular Crucial Conversations. Behind the problems that routinely plague organizations...
Author
Language
English
Description
The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up and it offers powerful skills for mastering high-stakes...