The leadership challenge: how to make extraordinary things happen in organizations

Introduction: making extraordinary things happen in organizations --

When leaders are at their best --

Model the way. Clarify values ; Set the example --

Inspire a shared vision. Envision the future ; Enlist others --

Challenge the process. Search for opportunities ; Experiment and take risks --

Enable others to act. Foster collaboration ; Strengthen others --

Encourage the heart. Recognize contributions ; Celebrate the values and victories ; Leadership is everyone's business.