On becoming a supervisor / Joan Giesecke
Interviewing / Anne Rimmer
Orienting the new library employee / Katherine Branch
Performance appraisal / Joan Giesecke
Rewarding employees nonmonetarily / Irene M. Padilla, Thomas H. Patterson
Communication / Kathleen Moeller-Peiffer
Managing change / Jan Maxwell
Effective meetings / Myrna J. McCallister, Thomas H. Patterson.