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"We live, says Ed Schein, in a culture of Tell. Rather than trying to genuinely relate to other people we tell them what we think they need to know or should do based on assumptions we've made about them. But telling makes people feel inferior--it shuts them down. This is particularly true of interactions between superiors and subordinates, and that's where it's particularly problematic. In today's complex, interconnected, rapidly changing world hierarchy...
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Will your team work together with energy and enthusiasm, fear and frustration, or just go through the motions? With a proper understanding of how emotions work, the choice might just be up to you! Emotion, more than any million-dollar tool in your highly educated arsenal, spells the difference between stellar and mediocre team performance. Fear, anger, frustration, and other negative feelings can endanger a group's dynamic. But positive emotions have...
3) Breaking the silence habit: a practical guide to uncomfortable conversations in the #MeToo workplace
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"Top consultant Sarah Beaulieu offers a five-part framework that enables employees to have difficult but necessary conversations about sexual harassment and violence and develop new, better ways of working together"--
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Without trust, transactions cannot occur. Without trust, influence is destroyed. Without trust, organizations lose productivity, relationships, reputation, talent, customer loyalty, creativity, morale, revenue, and results.
And there is a reliable, research-based, repeatedly proven-in-practice way to build trust. In this book, Horsager uses the popular business fable format to make his method accessible to as wide an audience as possible. Horsager...
5) Most Likely to Succeed at Work: How to Get Ahead at Work Using Everything You Learned in High School
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As Kurt Vonnegut once said, "True terror is to wake up one morning and discover that your high school class is running the country."
When it comes down to it, work--with its know-it-alls, gossips, and brown-noser--is a lot like high school. This clever and useful book helps readers identify and better communicate with these and other common types we all remember from the days when report cards, not business reports, were our concern, and when the...
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"In A Minute to Think, Juliet Funt, a globally recognized warrior in the battle against busyness, provides a powerful guide that will give you the permission, framework, and specific direction you need to do the following: Regain control of your overloaded, caffeinated, inbox-worshiping workday Liberate yourself and your teams from burnout and busywork Reclaim creativity and focus despite the chaos around you Bring thoughtfulness into designing your...
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As cofounders of the leadership coaching and training firm Ridge Associates, authors Robert Bolton and Dorothy Grover teach that good interpersonal communication is essential to getting things done.
In this comprehensive and practical guide, they offer a proven method for understanding the key behavioral styles of those around you (including your own) and explain how you can leverage the strengths and weaknesses of each to relate to others more winsomely.
People...
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Leading any team involves managing people, technical oversight, and project administration, but leaders of virtual teams perform these functions from afar. Leading Virtual Teams walks you through the basics of:
Connecting your people to each other--and to the team's mission
Surmounting language, distance, and technology barriers
Identifying and using the right communication channels
Don't have much time? Get up to speed fast on the most essential...
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From crackly conference lines to pixelated video, virtual meetings can be problematic. But you can host a productive conversation in which everyone participates. Running Virtual Meetings takes you through the basics of:
Selecting the right virtual venue
Giving participants the information and support they need to connect and contribute
Establishing and enforcing a common meeting etiquette
Following up from afar
Don't have much time? Get up to...
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Working remotely gives you flexibility and independence. But it can pose challenges when you need to team up with colleagues or coworkers. Virtual Collaboration covers the basics of working productively--and collaboratively--from anywhere. You'll learn to:
Communicate clearly over a variety of media
Bond with colleagues across the wires
Keep others--and yourself-accountable
Avoid and mitigate tech glitches
Don't have much time? Get up to speed...
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Today we have greater control over where and when we work. As our businesses spread across the world and technology makes it easy to do our jobs from anywhere there's Wi-Fi, more of us have the option to go remote. But that doesn't mean we're good at it. Whether you're calling in from a home office every day or one of your team members occasionally logs in from the quiet car on a train, distance can make collaboration more difficult. Remote work gives...
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Discover how to get it right in your moments that matter, when the situation is complex and relational-and stakes are high. Transform the outcome of your difficult conversations and events, when you feel
• Threatened by charged emotions or uncertainty;
• Paralyzed by fear of saying (or doing) the wrong thing (again);
• Defeated by a relationship that seems damaged beyond repair;
• Confident of the results you desire, but unclear how to get...
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En este nuevo libro Ken Blanchard revela clara y profundamente cómo el poder, la libertad y la autonomía son el resultado de tener la actitud correcta y las destrezas necesarias para responsabilizarse del éxito personal. El clásico best seller de Ken Blanchard El mánager al minuto, explora las habilidades necesarias para convertirse en un líder personal eficiente. Ahora, en este nuevo libro revela clara y profundamente cómo el poder, la libertad...
14) Marketing Mess
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Steve Jobs once said, people don't merely buy products. They buy compelling stories and are fascinated with the art of storytelling. Can you outsmart your potential customers when they look for your products and services? Is it indeed possible to make customers a precious part of your close family? It's significant, without knowing your customers well, you may create a superior product and still bring wrong customers to your shop; but remember, it's...
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Have you ever wondered why some people are able to become super-successful entrepreneurs while others just dream about it? Have you always wanted to follow in the footsteps of the world's wealthiest business owners, investors or tech giants? What makes everything turn to gold at their touch? That's a question that all aspiring entrepreneurs would like the answer to, and we have it here.
This book will serve every entrepreneur or future entrepreneur...
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The HardTalk Handbook is an interactive guide to mastering the science and art of difficult conversations we keep avoiding. Using extensive research and neuroscience techniques, it explores the reasons behind the way we behave when communicating and how to combat those behaviours that hold us back. It demonstrates how to resolve conflict and affect change, even in the most diverse organisations, no matter your culture, background or experience. Discover...
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This book presents a new way to look at communication within projects. It combines real-world examples and practical tips with theory, research, and professional standards you can apply to any size and type of project.
Communication is vital for project success. Experts know it. Industry-wide research verifies it. Yet projects continue to fail because of poor communication. As a result, stakeholders and organizations don't realize the benefits of...
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No two people are exactly the same and if you try and use the same approach with everyone you will not be successful! Learn how to quickly discover the best way to approach any kind of customer so that you can provide the very best customer service experience.
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The telephone can be your greatest friend or your worst enemy. It all depends on how you use it!
You would be surprised at the number of times the telephone either makes or breaks the customer relationship. How it can make things so much better or make them so much worse. Often it is just one simple word or action that makes the whole difference!
Communicating over the phone is so much different than face to face communications. There are different...
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In this FUN and data rich book, you will discover how you can WIN BUSINESS through cultivating meaningful RELATIONSHIPS, nourished by listening, respect, trust, and cultural sensitivity.
This business development "guidebook" illustrates relationship building and leadership strategies with quotations from entrepreneurs, communication theories, business case studies, Taoism metaphors, and real-life stories. Businesspeople and students can apply ideas...
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