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The subject of "design thinking" is the rage at business schools, throughout corporations, and increasingly in the popular press-due in large part to the work of IDEO, a leading design firm, and its celebrated CEO, Tim Brown, who uses this book to show how the techniques and strategies of design belong at every level of business.
The myth of innovation is that brilliant ideas leap fully formed from the minds of geniuses. The reality is that most...
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Every day, seemingly intelligent and successful companies make headline news for poor decisions that can cause their business to stumble and make many of us scratch our heads in wonder. Why would such a successful business make "that" strategic decision? Neil Smith, with more than 20-years of experience leading large-scale performance improvements, reveals the hidden barriers that limit excellent companies from reaching their potential, and cause...
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Are you baffled by how your department can keep making the same mistakes? Do you feel you have been climbing an unending, uphill battle trying to focus your employees' limited time on more valuable work? You're not alone! In fact, these obstacles are so common in business that the solution to getting past them even has a name--business process improvement (BPI).Thankfully, though, you don't have to be a BPI expert in order to resolve these situations...
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Pub. Date
2013
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English
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Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot.
By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication.
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Project management is the art of making the right decisions. To be effective as a project manager, you must know how to make rational choices in project management, what processes can help you to improve these choices, and what tools are available to help you through the decision-making process. Project Decisions: The Art and Science is an entertaining and easy-to-read guide to a structured project decision analysis process. This valuable text presents...
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Contrived. Disingenuous. Phony. Inauthentic. Do your customers use any of these words to describe what you sell-or how you sell it? If so, welcome to the club. Inundated by fakes and sophisticated counterfeits, people increasingly see the world in terms of real or fake. They would rather buy something real from someone genuine rather than something fake from some phony. When deciding to buy, consumers judge an offering's (and a company's) authenticity...
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"Go Slow to Go Fast" is the step-wise procedural approach that reviewers have called "a timely book that creates much needed dialogue" about how to challenge the norms using empirical findings that will 'work,' 'will matter' and 'will stick!' Others have stated the "usefulness of the text at a time where industries are facing a crisis in leadership; integrating a fresh approach from the objective advice offered throughout the text".
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To be successful in the new age of uncertainty, organizations must make the right decisions. The margins of error are narrowing, and the wisdom of those decisions will determine their future.
The Wise Enterprise brings together a set of capabilities essential for professionals who want to contribute to the wisdom of their organisations. In this timely book you'll learn about:
• Systems thinking and emotional intelligence
• The real meaning of...
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As the leader of your company, you must stay on top of your industry or risk obsolescence. This can be a daunting task. Get ready to solve your biggest challenges and learn how to capitalize on your biggest opportunities.
Executives depend on external advisers to fill knowledge and experience gaps, to help them make a case for change, or, to have an experienced mind audit their thinking. The Innovation Toolkit: Insights for executives to help stay...
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Executive leadership is a team sport.
As part of an executive team, you wear many hats. Not only are you responsible for working with other senior leaders to establish strategic goals and ensure their execution, you're also making tough decisions, shaping organizational culture, and communicating regularly with employees.
If you read nothing else on working effectively as an executive team member, read these 10 articles. We've combed through hundreds...
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We need a new approach for solving tough problems in a complex world, we need to collaborate smarter.
Market volatility. Sustainability demands. Hybrid working. Opportunities and hazards of fast-changing technology and regulations. Companies and nonprofits face more daunting challenges than ever. How can we collaborate in our organizations, and with outside partners, to solve problems, innovate, and succeed?
“Smarter Collaboration” offers groundbreaking...
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What do you do when problems occur? How do you respond to difficult or negative situations?
The way we respond to problems or negative situations can mean the difference between losing a valuable customer or creating a customer for life!
Smart businesses look at customer service problems as opportunities. Opportunities to show the customer just how good you are and how important the customer is. This is the perfect way to show your customers that...
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We face complex problems today that resist linear solutions. They involve a variety of actors, organizations, and sectors, each focused on their own piece of the puzzle. Addressing homelessness, for example, requires coordinated action from unhoused people, healthcare workers, educators, police, local governments, businesses, residents, religious institutions, and nonprofits. This book explains how to create impact networks, the structures that enable...
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How do underdogs close huge deals they have no business winning? How do rainmakers pull off a sale before the RFP is ever issued? They don't do it with a logical argument or even the best PowerPoint presentation. They do it by turning their pitch into an emotional experience that makes the customer think, "This just feels right." This book is your blueprint for tapping into a client's gut feeling and bringing home the win.
“Go Big or Go Home”...
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So how do we move the future from the distant horizon to the present day? We need Intellectual Anarchy.
The accelerating challenges facing our planet-such as climate change, food scarcity, sustainable energy, overpopulation, nuclear proliferation, income inequality, and rising healthcare costs-are solvable. The question is not if, but when.
All these challenges directly, impact our lives and our unwritten future. They have enormous economic consequences...
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Every Customer Is Unique
For many companies, large and small, customer data is a noisy mess. There are problems across the ecosystem from partners to page views and from KPIs to campaign tracking. The biggest problem is not the technical data silos, but our inability to hear the humans behind the data,
In The Age of Customer Equity, Allison Hartsoe helps you cut through the noise and gives you the tools you need to humanize your data to connect to...
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Every company faces challenges, but some are able to achieve long-term vitality while others flame out. What distinguishes a healthy, high-performing organization? Which ingredients, decisions, and values result in a business that is built for the long haul?
Profitably Healthy Companies lays out ten essential principles of organizational development for sustained success. Bringing together practical and academic expertise, W. Warner Burke and Michael...
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Why are group decisions so hard?
Since the beginning of human history, people have made decisions in groups-first in families and villages, and now as part of companies, governments, school boards, religious organizations, or any one of countless other groups. And having more than one person to help decide is good because the group benefits from the collective knowledge of all of its members, and this results in better decisions. Right?
Back to...
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Français
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Travailler de concert avec d'autres, en groupes et équipes, constitue une part de plus en plus courante et importante des affaires et de la vie d'aujourd'hui. Le fonctionnement des équipes très performantes se caractérisent par la mise en œuvre de l'intelligence collective. L'intelligence collective a trait à l'aptitude qu'ont les membres d'une équipe, d'un groupe ou d'une organisation à penser et agir de façon alignée et coordonnée.
Le...
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