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"Your relationships with your "smart" products are about to get a lot more personal. Think how commonplace it is now for people to ask Siri for the weather forecast, to deploy Roomba to clean their homes, and to summon Alexa to turn on the lights. The "smart home" market will reach $124 billion in the next five years on the promise of products that are truly integrated with our cooking, cleaning, entertainment, security, and hygiene habits. These...
2) The aisles have eyes: how retailers track your shopping, strip your privacy, and define your power
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"By one expert's prediction, within twenty years half of Americans will have body implants that tell retailers how they feel about specific products as they browse their local stores. The notion may be outlandish, but it reflects executives' drive to understand shoppers in the aisles with the same obsessive detail that they track us online. In fact, a hidden surveillance revolution is already taking place inside brick-and-mortar stores, where Americans...
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You don't have to find a farm to find a goat these days. Goats have become popular on hobby farms and even in suburban backyards for fleece, for milk, and just as pets. Goats are known for their easy-keeping qualities and delightful personalities, and what's easier to keep than a goat? A miniature goat! Including Pygmy Goats, Nigerian Dwarfs, Mini-Myotonics, Miniature Silky Fainting Goats, Miniature Dairy Goats, Pygoras, and Nigoras, mini goats have...
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"A Wall Street Journal reporter travels the globe to tell the story behind the misleadingly simple phrase online shoppers increasingly take for granted: "arriving today." From factory laborers in Vietnam to longshoremen at the port of LA to truckers crawling our interstate highways to robots lurking in Amazon's "dark warehouses," here is an eye-opening investigation of the way online commerce is reshaping the globe, rewriting the rules of business,...
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A household energy consumption survey in 11 regions across Myanmar shows that firewood is mainly used for cooking (73%) and candles and torches for lighting (65%), followed by electricity for cooking (13%) and battery for lighting (17%) while the demand for modern energy sources is rapidly increasing. This report presents the results of 2014 household energy consumption surveys that helped develop a more accurate picture of historical energy consumption...
6) The Jobs to Be Done Playbook: Align Your Markets, Organization, and Strategy Around Customer Needs
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2020
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"Jobs To Be Done is key to building successful products, and this book masterfully gives a step–by–step guide on how to put it into practice."
—Melissa Perri, author of Escaping the Build Trap
These days, consumers have real power: they can research companies, compare ratings, and find alternatives with a simple tap. Focusing on customer needs isn't a nice–to–have, it's
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Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right.
Between smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all to enhance their customer service experience far beyond the meeting-the-minimum experiences...
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A revealing look at the history, politics, and social meanings behind everyday objects.
Who would have guessed that the first sports bra was made out of two jockstraps sewn together or that it succeeded because of federal anti-discrimination laws? What do simple decisions about where to build a road or whether to buy into the carbon economy have to do with Hurricane Katrina or the Fukushima nuclear disaster? How did massive flood control projects...
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Do you pull out your phone at every idle moment?
Do hours slip away as you mindlessly scroll?
Has your smartphone added a level of detachment between you and the outside world?
Sadly, technology which should be a wonderful boon to us has started to blight our lives. The average adult spends nearly ten hours a day looking at digital screens, leading to unprecedented levels of stress, isolation, procrastination and inertia. The fact is that digital...
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Jim Wetherbee, the only five-time Space Shuttle commander, presents thirty techniques that astronauts use-not only to stay alive in the unforgiving and deadly environment of space, but also to conduct high-quality operations and accomplish complex missions. These same techniques, based on the foundational principles of operating excellence, can help anyone be successful in high-hazard endeavors, ordinary business, and everyday life. Controlling Risk...
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Un ouvrage synthétique et accessible sur l'ensemble des travaux réalisés par la veille du réseau InnoCherche.
Conçu comme un véritable outil de vulgarisation, il a été écrit par l'ensemble des veilleurs de l'association InnoCherche qui mettent en commun leur veille faite au cours des huit voyages de veille en écosystème ou dans le cadre des neuf Think Tank mensuels. Les veilleurs ont en commun un prisme qui sert d'outil de décodage et...
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A new and improved version of the 2018 original, this book will guide you through the selection and training of an Australian Assistance Animal. Unsure about the correct terminology? We help with that too! See parts 2 and 3 for information on Australian legislation and the National Disability Insurance Scheme (NDIS).
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Nobody has to tell you that when things go bad, they go bad quickly and seemingly in bunches. Complicated structures like buildings or bridges are slow and laborious to build but, with a design flaw or enough explosive energy, take only seconds to collapse. This fate can befall a company, the stock market, or your house or town after a natural disaster, and the metaphor extends to economies, governments, and even whole societies. As we proceed blindly...
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Thomas D. Seeley is the Horace White Professor in Biology at Cornell University. His books include The Lives of Bees, Honeybee Democracy, and Honeybee Ecology (all Princeton).
A how-to book on an exhilarating outdoor activity and a unique meditation on the pleasures of the natural world
Following the Wild Bees is a delightful foray into the pastime of bee hunting, an exhilarating outdoor activity that used to be practiced widely but which few people...
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We often consider dogs to be our enduring sidekicks but the truth is domestic pigs have played a role in our lives for nearly as long.
Pigs are highly social and smart. They like to play. They're inventive, crafty and belligerent - and incredibly singleminded.
Ultimately, we have far more in common with these creatures than we like to admit.
Here is a charming ode to one of the most common, yet surprisingly intelligent, animals populating our landscapes....
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The must-read summary of Lee Lefever's book: "The Art of Explanation: Making Your Ideas, Products and Services Easier to Understand".
This complete summary of the ideas from Lee Lefever's book "The Art of Explanation" shows that the key to successfully selling products and services is ensuring that they are easy to understand for customers. This summary highlights the three-part process you need to master in order to create great explanations that...
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