Catalog Search Results
Author
Language
English
Formats
Description
Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable "wow" events for the world's most demanding clients.
If you're searching for ways to ensure your customers walk away from your company with a smile on their face and a plan to return, you found it. And any business organization can adapt the tools and techniques in this book.
Colin Cowie, one...
Author
Pub. Date
2023
Language
English
Formats
Description
Why are the airlines always in a crisis?
Everyone has a horror story about air travel—cancellations, delays, lost baggage, tiny seats, poor service. In this day and age, there is no reason that flying should be this bad. In Why Flying Is Miserable, Ganesh Sitaraman, a law professor and policy expert, explains how this happened: It was a conscious choice made by Washington in the 1970s to roll back many forms of regulation
...Author
Language
English
Formats
Description
The world has never seen such a huge business opportunity for which they have so little understanding of how to address it. Many entrepreneurs have, more or less seriously, dreamt of being able to sell just one product to every single Chinese. That dream is now quickly turning into a possibility for many hotels, restaurants, shops and attractions. As of 2012. Chinese tourists are the largest group of travelers in the world. Unfortunately, understanding...
Author
Language
English
Formats
Description
In October 1985, at age twenty-seven, the author, with a good idea and scant experience, opened what would become one of New York City's most revered restaurants, Union Square Cafe. Little more than twenty years later, he is the CEO of one of the world's most dynamic restaurant organizations, which includes eleven unique dining establishments, each at the top of its game. How has he done it? How has he consistently beaten the odds and set the competitive...
Author
Language
English
Description
Have you ever had the cafe dream? Would you like to leave your stressful career behind and be your own boss? Spend your days playing host, enjoying endless cups of coffee, and meeting new people, just like one big, happy coffee-loving family?
A surprising number of people, from all walks of life, aspire to own a cafe and live the dream. But what happens when they wake up and discover the reality?
In Newbies in the Cafe, Dr. Judy Gregory, an academic-turned-cafe...
Author
Series
Language
English
Description
As business becomes more environmentally conscious, new practices are emerging that help the food and hospitality sector operate sustainably. This book, the first of its kind, is a practical and affordable guide for restaurants, hotels, resorts, clubhouses, bed and breakfasts, tour operators, and food services on how to deliver a more environmentally friendly service.
The hospitality sector is poised to be a change-maker within the realm of commerce...
Author
Language
English
Description
Gathering people together for a special event is always a challenge even for the experienced planner for each event is unique. This book is designed to empower any planner to meet all challenges that surround a production. Successful events do not just happen; they are the result of hard work, creativity, awareness, and careful attention to detail. Every detail! Successful Event Planning 2nd Edition is the most thorough, concise, and easy to follow...
Author
Language
English
Description
The Barbeque Eatery is the institution that the locals find as the defining mark of the expatriate Australian and American communities in their own country. If there is one expatriate, he sends home letters and postcards. If there are two expatriates they set up a Sunday service. If there are three expatriates then after the worship service, they set up the barbeque. In a way the Barbeque represents the stage when the expats consider the foreign country...
Author
Language
English
Description
Counter Culture is a must-read for employees, managers, owners, or even someone looking for their first job in counter service.
Delight the customers you have, attract the customers you want, and make even a 2-minute interaction matter. This hospitality guide will help you get the job, understand the value of connecting with people, level up your skills, and inspire you in your quest to provide exceptional service.
Quick-hit essays and thought-provoking...
Author
Language
English
Description
The Airbnb Code: Lessons from Highly Profitable and Successful Hosts is a comprehensive guide that offers valuableinsights into the world of Airbnb. Written by experts in the field, this book is perfect for both new and experiencedhosts looking to maximize their profits and build a successful business on the platform. From setting up your spacefor optimal guest comfort to building a strong reputation and managing your finances, this book covers all...
Author
Language
English
Description
Too many restaurant owners and operators are stressed out, exhausted, overwhelmed and struggle to create the profits and freedom that drove them to open their restaurant. Make It Happen explodes the myth that the restaurant business is harder than other industries. It challenges the belief that you must be in your restaurant 24/7 just so things get done right. It defines, what's really needed to run a successful, profitable restaurant and teaches...
Author
Language
English
Description
A great resource for both prospective franchisees and franchisers, this book explains in detail what the franchise system entails and the precise benefits it offers to both parties. You will learn franchising advantages and disadvantages, how to develop or purchase a winning concept, how to choose a business franchise that fits your personal style and financial goals, how to develop forecasts and budgets, and how to estimate startup costs. The book...
Author
Language
English
Description
This case study examines the gender aspects of the Infrastructure Development Investment Program for Tourism in Himachal Pradesh and Punjab. The program has contributed to economic growth, and provides evidence of the capacity of gender-responsive tourism development to promote community participation in tourism and enhance the status of women. This report looks at results in three areas: human capital and economic empowerment, the creation of spaces...
Author
Language
English
Description
Pack your bags and be whisked away to over 40 different countries. Did you know red roses should be avoided as gifts in Switzerland, or that women should cover their mouths when they laugh in South Korea? Not every country shares the same customs, religions, and ideas as America, so it is useful to have a guide on how to behave if and when you are doing business in a foreign country. Now, The Savvy Business Traveler's Guide to Customs and Practices...
Author
Language
English
Description
The explosive growth of the pizza and sub shops across the country has been phenomenal. Take a look at these stats: Americans eat approximately 100 acres of pizza each day, or about 350 slices per second. Pizza is a $32+ billion per year industry. Pizza restaurant growth continues to outpace overall restaurant growth. Pizzerias represent 17 percent of all restaurants. Pizza accounts for more that 10 percent of all food service sales. Here is the manual...
Author
Series
Language
English
Description
START YOUR OWN EVENT PLANNING BUSINESS AND CELEBRATE ALL THE WAY TO THE BANK!Weddings, graduations, birthday parties, anniversaries, and conferences-what do these all have in common? Everyone would rather hire someone else to plan and run them! That someone can be you. Take your passion for event planning to the next level with in-the-trenches advice and tools you need to start, run, and grow a successful business. From writing a solid contract to...
Author
Language
English
Description
The coronavirus disease (COVID-19) pandemic has devastated tourism in Asia and the Pacific, exposing the region's dependence on the sector. This publication examines the prepandemic tourism system, the impacts of COVID-19, and how tourism in the region might be reset to contribute more effectively to the Sustainable Development Goals. It highlights six pathways for promoting systemic change in the sector: a value-driven approach, decarbonization,...
Author
Language
English
Description
"This book grills up an enjoyable read for both avid foodies and novice diners alike! Perman's sneak peek into the fascinating history of In-N-Out is as good as the delicious burgers themselves."
-Mario Batali, celebrity chef and author of Molto Italiano
A behind-the-counter look at the fast-food chain that breaks all the rules, Stacy Perman's In-N-Out Burger is the New York Times bestselling inside story of the family behind the California-based...
Didn't find it?
Can't find what you are looking for? Try our Materials Request Service. Submit Request