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Publisher
Kanopy Streaming
Publication Date
2014.
Edition
Not Supplied
Language
English
Description
Not all customers are created equal. Ten percent of your customers often provide ninety percent of your profits. As Roger Siboni explains, the best usage of customer relationship management (CRM) is to enhance the experience for Profitable customers, to bring down costs by automating unProfitable ones, and to gain market share through customer retention and personalization at the point of sale. This requires an enterprise-wide commitment to sharing...
Author
Publisher
Not Supplied
Publication Date
2018
Edition
Not Supplied
Language
English
Description
In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand...
Author
Publisher
Not Supplied
Publication Date
2013
Edition
Not Supplied
Language
English
Description
"How to build lasting connections through meaningful communication Developing successful relationships is critical to our success in both our personal and professional lives. The Power of Understanding People shows you how to establish and develop extremely effective relationships by providing you with techniques to better identify and understand the intrinsic needs of others. As a result, you will achieve better team dynamics, increased sales and...
Author
Publisher
Not Supplied
Publication Date
2019
Edition
Not Supplied
Language
English
Description
Find and kill the corporate stupidity that drives customers crazy. CEO and award-winning business writer John R. Brandt offers concrete examples of how any organization--large or small, and regardless of industry--can innovate in ways that delight customers and attract top-level talent.
Nincompoopery--terrible customer service, idiotic business processes, and soul-crushing management practices--surrounds all of us. We lose time, patience, and profits...
Author
Publisher
Not Supplied
Publication Date
2020
Edition
Not Supplied
Language
English
Description
"The biggest problem that most entrepreneurs have isn't creating an amazing product or service; it's getting their future customers to discover that they even exist. Every year, tens of thousands of businesses start and fail because the entrepreneurs don't understand this one essential skill: the art and science of getting traffic (or people) to find you. Russell Brunson, CEO and co-founder of the multimillion-dollar software company ClickFunnels,...
Author
Publisher
Not Supplied
Publication Date
2010
Edition
Not Supplied
Language
English
Description
A practical guide that gives the cornerstone of a powerful and effective approach to selling. Learn to cultivate a trusting relationship and focus exclusively on creating value for the other person, and great results will follow automatically.
Author
Publisher
Not Supplied
Publication Date
2021
Edition
Not Supplied
Language
English
Description
If you don't have a customer onboarding plan set up for your business, you're losing customers and burning future revenues. It's as simple as that. Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, Customer Success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems or get stuck. The...
Author
Publisher
Not Supplied
Publication Date
2015
Edition
Not Supplied
Language
English
Description
If you've found yourself losing old customers in an increasingly cutthroat marketplace... If you struggle no matter how much you chase after new customers or how many you reel in ... If you spend inordinate amounts of time on logo positioning or Tweeting into the unknown... Evergreen offers a better way for sustaining growth and profitability. What works time after time is to nurture your customer base, building emotional connections and lasting relationships....
13) The customer service solution: managing emotions, trust, and control to win your customer's business
Author
Publisher
Not Supplied
Publication Date
2013
Edition
Not Supplied
Language
English
Description
Understand Consumer Psychology to Drive Profits and Growth
Want to know exactly what's driving your customer's behavior?
NOW YOU CAN!
The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience—every time.
In this economic climate, the customer service experience is more critical than ever. Most leading service firms advocate the TLC mantra:
...Author
Publisher
Not Supplied
Publication Date
2007
Edition
Not Supplied
Language
English
Description
The bestselling author of What the CEO Wants You to Know teaches you how to rethink sales from the outside in.More than ever, these days, the sales process often turns into a war about price-a frustrating, unpleasant war that takes all the fun out of selling. But there's a better way to think about sales, says bestselling author Ram Charan, who is famous for clarifying and simplifying difficult business problems.Instead of starting with your product...
Author
Publisher
Not Supplied
Publication Date
2011
Edition
Not Supplied
Language
English
Description
Gary Vaynerchuk contends that the people and companies harnessing the word-of-mouth power provided by multiplatform media -- those that can shift their outlook and operations to be more customer-aware and fan-friendly -- will pull away from the pack and profit in today's markets.
Author
Publisher
Not Supplied
Publication Date
2015
Edition
Not Supplied
Language
English
Description
"Provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Quick chapters show readers how to achieve the mindset required for Hero-Class service; understand the customer's expectations--and exceed them; develop powerful communication skills; avoid the seven triggers guaranteed to set customers off; handle difficult and even irrational customers with...
Author
Publisher
Not Supplied
Publication Date
2011
Edition
Not Supplied
Language
English
Description
"Watch out, Goliath. Jon Yates has a slingshot and he's teaching us how to use it."
-Amy Dickinson, New York Times bestselling author and America's favorite advice columnist
"Jon Yates gives consumers a great primer on how to solve their own customer service problems."
-Angie Hicks, Founder of "Angie's List"
Jon Yates, the Chicago Tribune's popular "Problem Solver," offers eminently practical, money-saving advice on how to become your own consumer...
Author
Publisher
Not Supplied
Publication Date
2008
Edition
Not Supplied
Language
English
Description
In today's Internet-driven world, customers have more power than ever. Through what interactive marketing expert Pete Blackshaw calls "consumer-generated media" - blogs, social networking pages, message boards, product review sites - even a single disgruntled customer can broadcast his complaints to an audience of millions. Blackshaw shows managers, marketers, and business leaders how to establish and maintain credibility for their brand by being
...20) Door-to-door
Publisher
Warner Home Video
Publication Date
[2002]
Edition
Not Supplied
Language
English
Description
Based on the true story of Bill Porter, a man with cerebal palsy. With little hope of getting a real job, Bill asks to take on the position of salesman in the most unwanted and difficult territory. He gets the job and makes his rounds, impacting the lives of his customers during his nearly 50-year career that often found him at the top of his company's sales charts.
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