"Following the death of her mother in a terrible fire, Jemima flees to the remote Isle of Skye, to take up a job at a school for girls. There she finds herself tormented by the mystery of what really happened that night. Then Jemima receives a box of Frozen Charlotte dolls from a mystery sender and she begins to remember - a séance with the dolls, a violent argument with her step-father and the inferno that destroyed their home. And when it seems...

The haunting starts even before Sophie arrives on the Isle of Skye to spend the summer with her cousins, but when she arrives she finds a house haunted by the ghost of a girl who attended school there a hundred years ago, as well as cousin Rebecca who died young and is never mentioned by her family--and she must somehow solve the mystery of the frozen Charlotte dolls before the whole family is destroyed.