This handy guide helps managers treat their people with dignity and respect, focusing not just on what to say but also on how to say it. It provides proven techniques managers can use to protect themselves and their organizations-and get the very best from their people.

In Life Below Stairs, bestselling author Alison Maloney goes behind the scenes to reveal a detailed picture of what really went on 'downstairs', describing the true-life trials and tribulations of Edwardian servants in a gripping non-fiction account. Thoroughly researched and reliably informed, it also contains first-hand stories from the staff of the time. A must-read for anyone interested in the lifestyle and conduct of a bygone era.

"Before John Glenn orbited the earth or Neil Armstrong walked on the moon, a group of dedicated female mathematicians known as "human computers" used pencils, slide rules and adding machines to calculate the numbers that would launch rockets, and astronauts, into space. Among these problem-solvers were a group of exceptionally talented African American women, some of the brightest minds of their generation. Originally relegated to teaching math in...

Negativity in the workplace costs businesses billions of dollars and impacts the morale, productivity and health of individuals and teams. "In The No Complaining Rule: Positive Ways to Deal with Negativity at Work, Jon Gordon, a bestselling author, consultant and speaker, shares an enlightening story that demonstrates how you can conquer negativity and inspire others to adopt a positive attitude." Based on one company's successful No Complaining...

"An entertaining and fascinating memoir of "gifted storyteller" (People) Ann Hood's adventurous years as a TWA flight attendant. In 1978, in the tailwind of the Golden Age of air travel, flight attendants were the epitome of glamor and sophistication. Fresh out of college and hungry to experience the world, Ann Hood joined their ranks. She carved chateaubriand in the first-class cabin, found romance on layovers in London and Lisbon, and walked more...

"A candid, intensely funny memoir of ambition, gender, and a grueling decade inside Amazon.com"-- What would you sacrifice for your career? All your free time? Your sense of self-worth? Your sanity? In 2006, Kristi Coulter left her cozy but dull job for a promising new position at the fast-growing Amazon.com, but she never expected the soul-crushing pressure that would come with it. In no time she found the challenge and excitement she'd been craving--along...

"Lifeboat draws an analogy between the 1912 sinking of the ship Titanic and modern-day layoffs, mergers, and business closures that disrupt careers and cause unemployment. Using the metaphor of a lifeboat, the author provides readers pragmatic strategiesto adapt to change in the workplace and keep their careers afloat" --

"James Patterson and Matt Eversmann, #1 bestselling coauthors of Walk in My Combat Boots, powerfully present the medical frontline heroes who work to save our lives every day: E.R. nurses. Around the clock, across the country, these highly skilled and compassionate men and women sacrifice and struggle for us and our families. You have never heard their true stories. Not like this. From big-city and small-town hospitals. From behind the scenes. From...

"A memoir by the highest-ranking covert warrior to lift the veil of secrecy and offer a glimpse into the shadow wars that America has fought since the Vietnam Era. Enrique Prado found himself in his first firefight at age seven. The son of a middle-class Cuban family caught in the midst of the Castro Revolution, his family fled their war-torn home for the hope of a better life in America. Fifty years later, the Cuban refugee retired from the Central...

"The unauthorized, unvarnished story of famed Wall Street hedge-fund manager Ray Dalio. Ray Dalio does not want you to read this book. Late last year, when the billionaire founder of Bridgewater Associates, the largest hedge fund on the planet, announced that he was stepping down from the company he started out of his apartment nearly 50 years ago, the news made headlines around the world. Dalio cultivated an aura of international admiration and fame...