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"Digital transformation is critical. But winning in today's world requires more than digitization. It requires understanding that the nature of competitive advantage has shifted and that being digital is not enough. In Beyond Digital, Paul Leinwand and Matt Mani from Strategy&, PwC's global strategy consulting business, take readers inside twelve companies and how they have navigated through this monumental shift: from Philips's reinvention from a...
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"One of the world's most respected leaders, former IBM CEO Ginni Rometty overcame childhood and financial struggles to embark on a groundbreaking career that took her from entry-level engineer to eight years as the first woman CEO of an iconic global company. Forty years in business and public advocacy taught Rometty the transformative power of leadership that blends authenticity, relationships, and curiosity with vision, rigor, and conviction. In...
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"A remarkable turnaround by a leader with a remarkable philosophy: Find your noble purpose. Put people at the center. Unleash human magic. "It was Fall in Minnesota. It was getting cold and we were supposed to die." This is how Hubert Joly describes the early, dark days as CEO of Best Buy, a job most thought he was crazy to accept. Amazon was tearing a disruptive path through retail, but in the face of that existential threat Joly did something remarkable:...
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In Leading Matters, current Chairman of Alphabet (Google's parent company), former President of Stanford University, and "Godfather of Silicon Valley," John L. Hennessy shares the core elements of leadership that helped him become a successful tech entrepreneur, esteemed academic, and venerated administrator.
Hennessy's approach to leadership is laser-focused on the journey rather than the destination. Each chapter in Leading Matters looks at valuable...
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The former global CEO of Chanel traces her unlikely journey to a business leader, offering advice on how to move beyond the confines of staid expectations while discovering personal goals, strengths, and leadership values that can enable a career on one's own terms.
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Cutting Onions shares restaurant executive Bobby Shaw's journey from starting out as an hourly employee at McDonald's to becoming a senior executive in the restaurant industry, what he learned along the way, and how it changed the course of his life and countless others. The importance of culture is referenced by many leaders trying to build an organization, but it isn't always reflected in the day-to-day actions of that organization. This leadership...
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"How did Ron Shaich, the visionary founder of Panera Bread, build a little bakery in St. Louis into 2,400 restaurants with 6 billion dollars in revenue and annual returns of 25 percent, outperforming Starbucks, Chipotle, and all others? By seeing the future and clearing a path to it, leading and innovating from the future back. Now, Shaich shares his story, starting with its humble entrepreneurial beginnings: the college-campus convenience store he...
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Discover how Brooks Running Company CEO Jim Weber transformed a failing business into a billion-dollar brand in the ultracompetitive global running market.
In 2001, Weber became the CEO of Brooks Running Company. The staff betting pool had him lasting four months. Instead, he transformed a failing business into a billion-dollar brand in the ultracompetitive global running market. Here Weber explores the keys to building a purpose-driven brand oriented...
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Jim Collins, author of Good to Great, co-author of Built to Last: "Horst Schulze created a culture of service that should be a model for all of us. By committing to the highest standards of professionalism - and creating the right systems to achieve them - he inspired thousands to embrace the core ideal of sheer unadulterated excellence. Schulze now shares his story, and his methods, so that the rest of us can be uplifted and taught by the master...
11) We Are Market Basket: The Story of the Unlikely Grassroots Movement That Saved a Beloved Business
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2015.
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What if a company were so treasured and trusted that people literally took to the streets—by the thousands—to save it? That company is Market Basket, a popular New England supermarket chain.
With its arresting firsthand accounts from the streets and executive suites, We Are Market Basket is as inspiring as it is instructive. What is it about Market Basket and its leader that provokes such ferocious loyalty? How does
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This is a workbook for residential care managers, focusing on how they can build a successful team in an industry notorious for high levels of staff turnover. The emphasis is on developing reflective practice and problem-solving rather than just cascading information to managers. It is based on a series of highly successful workshops of the same name.
Throughout the course of the workbook, you will examine a number of topics, namely examining and...
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Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come. The authors cover every aspect of optimal service leadership: the best hiring, training, and workplace...
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When's the last time you picked up a business book that was so engaging you couldn't put it down? Steve Difillippo was only 24 when he opened his first Davio's restaurant. Since then, he's wowed Julia Child with his pomodoro, overlooked some triple-X rated shenanigans at Table 7, taken on American Express, gotten himself into Time and Newsweek (for taking on American Express), cooked a rabbit for Stevie Ray Vaughn, inadvertently gotten a guest divorced,...
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In Workplace Jazz, the author raises a battle cry for individual and corporate responsibility in building cultures that are healthier and more productive for those working in them.
What should leaders do to address this workforce engagement and productivity gap? Should companies keep implementing culture improvement processes and procedures that do not address the emotional connection that teams need?
Workplace Jazz offers a step-by-step process,...
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Lean Thinking for Emerging Healthcare Leaders: How to Develop Yourself and Implement Process Improvements aims to solve the issues in modern day healthcare by handing over the reins of the improvement process to healthcare professionals.
Putting those who are doing the work and are closest to the actual situation in the lead.
The purpose of this book is to help you understand how to develop yourself and your leadership in such a way that will...
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By minimizing waste and waiting times, the lean operational concepts and techniques serve to maximize value for patients. It places a strong emphasis on staff involvement, ongoing improvement, and consideration of the demands of the consumer.. All employees of the firm, from clinicians to operations and administrative personnel, continuously work to identify areas of waste and eliminate anything that does not create value for patients using lean concepts...
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A central principle of the healthcare profession is caring for others: do no harm. Yet in healthcare settings, the level of conflict among healthcare professionals and administrators is rampant. As a result, patient care suffers, and poor communication, bullying, hazing, harassment, and incivility is often widespread and tolerated in hospitals, nursing homes, rehabilitation centers, and clinics across the world. Conflict Management in Healthcare:...
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Although merchant ships carry 90% of the world's trade, the mariners who run them have little guidance on leadership. This can result in disasters such as the Titanic, Costa Concordia, the Exxon Valdez, and the recent El Faro. With modern ships being worth several million dollars, seafarers need leadership advice at every level of their career. Golden Stripes, Leadership on the High Seas provides this guidance, and much more. Captain Parani weaves...
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The Business-IT Wall Must Come Down
With A Seat at the Table, thought leader Mark Schwartz pulled out a chair for CIOs at the C-suite table. Now Mark brings his unique perspective and experience to business leaders looking to lead their company into the digital age by harnessing the expertise and innovation that is already under their roof: IT.
In the war for business supremacy, Schwartz shows we must throw out the old management models and stereotypes...
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