Catalog Search Results
Author
Language
English
Description
In this third edition, the authors again offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals. They challenge librarians to consider both internal and external customers, and to think about customer service in new ways.
Author
Pub. Date
2014.
Language
English
Description
This workbook for managers at academic and public libraries presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure. It also features a detailed list of sources for metrics and concrete examples of evaluation in practice.
Author
Pub. Date
2015.
Language
English
Description
Most library managers have not taken a statistics course. This text is designed to help remove anxiety as they view data in addressing the value of the library to its community. Data are linked to accountability, which affects financial return on investment and documents the library's role and value to society.--
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