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An accessible and timely guide to increasing female presence and leadership in tech companies
Tech giants like Apple and Google are among the fastest growing companies in the world, leading innovations in design and development. The industry continues to see rapid growth, employing millions of people: in the US it is at the epicenter of the American economy. So why is it that only 5% of senior executives in the tech industry are
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This is a book about meaningful leadership-the kind of leadership that succeeds in running a profitable business, in improving the lives of frontline workers, and in helping the community in which you do business thrive. In other words, the kind of leadership we need now, and the kind of leadership that can only come from business leaders.
Too many of our workers walk a financial tightrope, with one small setback leading to a cascading number...
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Design your succession planning strategy.
Succession Planning Basics will equip you with the background and implementation tools you need to devise and execute a forward-thinking succession planning program for your organization. It offers theory, processes, and best practices for organizations embarking on a succession-planning project, addressing the basic concepts and steps for success. This book is for management professionals considering succession...
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As both the medical and Durable Medical Equipment (DME) hiring worlds evolve, every decision counts. Accomplished expert Linda Rosenbery unveils a holistic guide, providing an exploration of techniques that help discern genuine kindness.
“Sourcing Kindness: A Manager's Guide to Unearthing Gems in Medical Office & DME Company Hiring” starts with an investigation into the crucial role of compassion. It offers assessment interview questions that...
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Working as a doctor can be incredibly fulfilling-but it can also be frustrating if the staff you depend on to support you is unmotivated, low on morale, or even dysfunctional. And when, your staff is unhappy and uncooperative, it can lead to your patients feeling disrespected and undervalued, ultimately costing your practice patients and revenue. What you need is a team that's built on a solid and unbroken foundation. What you need are the tools to...
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The tourism industry provides employment for literally millions of individuals. Despite global recessions, terrorist attacks and other catastrophes this is likely to remain unchanged in the long-term. Resilience of this nature helps tourism remain a major global employer in both developed and emerging economies. The important role played by tourism workers cannot be overstated; some argue that they actually define the product on offer. Accordingly,...
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Power Recruiting unfolds the mystery of how to effectively recruit in the biopharma industry.
Diana Y. Ji is the founder and president of Bongene Search, an executive search firm dedicated to handling critical talent search needs in the biopharma industry. In Power Recruiting, she brings her twenty years of experience in corporate talent acquisition and executive search fields to teach hiring managers and recruiting professionals:
• The key to...
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Success in today's rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, “The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets” by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company's president and COO Herve Humler.
This...
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Veteran hospitality expert Dan Sachs interviews top business leaders to reveal how extraordinary customer service brings high profit, brand loyalty, and a vibrant workplace, and to share how you can implement their techniques in your own business.
For more than twenty years, Dan Sachs has helped established and emerging businesses use hospitality practices to strengthen employee morale, customer retention, and profits. In The Million Dollar Greeting,...
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This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. A key feature of this volume is that it focuses on staff perspectives and perceptions of service encounters and delivery rather than on customer or management...
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The must-read summary of Frances Frei and Anne Morriss' book: "Uncommon Service: How to Win by Putting Customers at the Core of Your Business".
This complete summary of the ideas from Frances Frei and Anne Morriss' book "Uncommon Service" shows that it's not enough to demand that employees deliver a great service. In other words, it is indispensable to design a business model so that all employees deliver excellent service as an everyday occurrence....
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Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable "wow" events for the world's most demanding clients.
If you're searching for ways to ensure your customers walk away from your company with a smile on their face and a plan to return, you found it. And any business organization can adapt the tools and techniques in this book.
Colin Cowie, one...
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This publication provides Member States with a structured approach to developing an effective human resource management (HRM) strategy, which can be adapted to suit the nature and scope of the national nuclear power programme. It identifies the four components of an integrated HRM strategy particularly relevant for countries developing a nuclear power programme for the first time and examines these issues in the context of each phase of the Milestones...
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Comment retourner le bad buzz à son avantage ?
Beaucoup d'organisations doivent gérer, un jour ou l'autre, des rumeurs, ragots, légendes urbaines, spams, scams ou autres bruits. Ces phénomènes ont des conséquences les plus souvent négatives : instauration d'un climat de méfiance, réduction de la motivation et de la productivité du personnel, déstabilisation de la hiérarchie, augmentation des conflits, perte de clientèle, détérioration...
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Based on a corporate crisis ripped from today's headlines, "Unleash Your BS (Best Self)" tells the tale of Fortune 500 managers who are suddenly facing a post-merger downsizing. With their careers hanging in the balance, they are dropped into a leadership and communications training program that will either leave them in charge . . .or leave them behind.
JT Black, the independent consultant known for his entertaining style and powerful results,...
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The must-read summary of Clay Shirky's book: "Here Comes Everybody: The Power of Organizing Without Organizations".
This complete summary of the ideas from "Here Comes Everybody" shows that groups of people are incredibly hard to organise. That's why until now, only large corporations could generally afford to buy the tools and build the infrastructure required to sync the joint efforts of lots of people. According to author Clay Shirky, that's about...
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Building a successful cybersecurity team is no longer optional.
Cyberthreats evolve at a staggering pace, and effective cybersecurity operations depend on successful teams. Unfortunately, statistics continue to illustrate that employers are not finding the people they need.
The Can. Trust. Will. system guides the C-Suite, HR professionals and talent acquisition to build unbeatable cybersecurity teams through advanced hiring processes and focused...
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Il en va de votre public comme d'un produit frais: vous l'emballez ou pas, vous l'emportez ou pas. Dans tous les cas, c'est pour tout de suite, car il ne vous accordera pas une seconde chance. Et si vous l'emportez avec vous, c'est lui qui vous consomme et non le contraire! Car aujourd'hui, le public est tout sauf captif. C'est lui qui tient les manettes. Il zappe au moindre sentiment de trop peu. Physiquement ou mentalement, il quittera toujours...
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The must-read summary of Jason Fried and David Hansson's book: "Remote: Office Not Required".
This complete summary of the ideas from Jason Fried and David Hansson's book "Remote" shows that now is the right time for allowing more workers to do their work remotely, rather than keeping watch over them in a centralised office. Therefore, if you get your mindset right and put in place some robust operating rules for how remote work will happen, you...
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