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Welcome to the intriguing journey ahead - a journey into the very fabric of consumer behavior, where decisions are made, preferences are formed, and connections are forged. In the bustling marketplace of ideas, products, and choices, understanding the minds of your customers is not just a business tactic; it's the key to unlocking a world of opportunities.Unraveling the EnigmaIn the pages that follow, we embark on a quest to decode the intricate dance...
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Do you still view the Internet as mainly a tool to tell your customers about your business? If so, you are missing out on the Internet's true value for your company today--and the oversight has been hampering your potential in ways you can't afford to allow any longer. Every move your customers make online can be tracked, catalogued, and analyzed to better understand their preferences and predict their future behavior. And with smartphone activity...
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Find and kill the corporate stupidity that drives customers crazy. CEO and award-winning business writer John R. Brandt offers concrete examples of how any organization--large or small, and regardless of industry--can innovate in ways that delight customers and attract top-level talent.
Nincompoopery--terrible customer service, idiotic business processes, and soul-crushing management practices--surrounds all of us. We lose time, patience, and profits...
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This book uses insights from services marketing to illustrate how financial service providers should utilize service marketing concepts to provide customers with quality, satisfaction, and memorable experience.
Marketing has been traditionally goods oriented with a business to customer focus. However, it is established that financial service organizations also need a focused marketing strategy in the business to consumer space.
This book uses insights...
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This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.
Whether you're selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but they're also taking steps to proactively avoid the...
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The must-read summary of Bernhard Schroeder's book: "Fail Fast or Win Big: The Start-Up Plan for Starting Now".
This complete summary of the ideas from Bernhard Schroeder's book "Fail Fast or Win Big" shows that the traditional approach to business plans used by entrepreneurs is outdated, as markets evolve too quickly nowadays. This means it is necessary to have a business plan that is being constantly adapted to suit the current market. The author...
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• Do you want to win and retain more business? Nail the competition?
• When you win deals, do you know why you win them?
• When you lose deals, do you know why you lose them?
• When your existing customers choose you again, why do they?
• When your existing customers abandon you, why do they?
If you don't ask your customers and those who chose a competitor, you won't truly discover why you're winning and losing deals. Find out why buyers...
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Why are customers so damn fickle? They say one thing, do the other. They change their minds. Give you false hopes. Keep you guessing. But without them there is no business.
Finding out what your customers want needn't be potluck. Do Penguins Eat Peaches? demystifies big-business market research tools, tips and tricks for you, the smaller business. With smaller budgets. Smaller teams. Those of you who want to do right by your customers but need a...
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The must-read summary of Cindy Alvarez's book: "Lean Customer Development: Building Products Your Customers Will Buy".
This complete summary of the ideas from Cindy Alvarez's book "Lean Customer Development" demonstrates how traditional companies develop a new product and then look for ways to market it. According to Alvarez, a better approach is 'Lean Customer Development', which identifies a customer need and then creates a product to satisfy it....
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There is no such thing as an easy sale. However, selling to an existing customer, whether by refreshing an old product or introducing a new and different product, is often easier, faster, and returns higher margins. Centering your organization's sales strategy on your installed base is a smart and proven way to achieve long-lasting, profitable growth.
“Using Installed Base Selling to Maximize Revenue” reveals a step-by-step, integrated approach...
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The must-read summary of Bertrand Cesvet, Tony Babinski and Eric Alper's book: "Conversational Capital: How to Create Stuff People Love to Talk About".
This complete summary of the ideas from Bertrand Cesvet, Tony Babinski and Eric Alper's book "Conversational Capital" shows the importance of injecting intensity into ordinary products and services to turn them into experiences that consumers love and will rave about to others. In their book, the...
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This complete summary of the ideas from Joseph Jaffe's book "Flip the Funnel" shows that using the traditional sales funnel, businesses worldwide spend billions on acquiring new customers. You advertise widely to create awareness and then follow up with those that show interest to hopefully stoke their desire for what's on offer. Then, when the time is right, you make them an irresistible offer to get them to take action and buy. Money goes in one...
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Español
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La estrategia comercial para atraer clientes de forma masiva
Este libro es una guía práctica y accesible para entender y aplicar el modelo Freemium, que le aportará la información esencial y le permitirá ganar tiempo.
En tan solo 50 minutos usted podrá:
• Descubrir y entender los tipos de gratuidad existentes
• Establecer un equilibrio positivo entre los productos gratis y de pago
• Evaluar los riesgos y la idoneidad de su producto...
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Attract more customers and boost your sales!
This book is a practical and accessible guide to understanding and implementing the freemium model, providing you with the essential information and saving time.
In 50 minutes you will be able to:
• Understand the different types of free offers given to customers and how they can be beneficial to a business
• Implement the freemium business model into your business to grow your customer base
•...
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