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Start closing sales like top producers! Have you ever found yourself at a loss for what to say when the gatekeeper asks you what your call is about? Have your palms ever sweated when the decision maker shuts you down with: "I wouldn't be interested"? Has your heart taken a fast dive into your stomach when, at the start of your presentation, your prospect tells you that they've thought about it and are just going to pass? If you're in sales, then the...

Nearly 100 million Americans (one out of three) purchase goods and services over the phone each year. Telephone Sales For Dummies shows both new and seasoned sales reps, from realtors, insurance agents to telemarketers, how to create pre-call plans and effectively prospect via the phone. Packed with techniques, scripts, and dialogues, this hands-on, interactive guide assists readers with making cold calls, warm calls, and referral calls, helping them...

It was inescapably chilling, as if the murderer was methodically working his way down a page torn from the phone book. The three victims brutally killed in their own homes had one thing in common: they were all listed as M. Douglas. The fact that Mara Douglas is next on the list has her jumping at shadows, until FBI agent Aidan Shields shows up to make sure she doesn't become the fourth victim. Aidan has been out of commission since an undercover...

Alderney, 1964. Agnes works alone as a switchboard operator in the telephone exchange. When she receives a strange call from Shirley, suffering from dementia and unable to clearly articulate what is happening around her, there's a blood curdling scream down the line, and the call cuts. Worried, Agnes sets about gleaning information from other callers in an attempt to piece together what's happened. Things soon take a turn for the worse when she realises...

When Marybell Lyman, an employee at Plum Orchard's phone-sex company, catches the eye of handyman Taggart Hawthorn, she refuses to succumb to temptation because love could ruin everything she has worked so hard for.

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to:* handle irate customers*...

A fact-filled reader shares engaging facts about telephones, from inventor Alexander Graham Bell's preference that answerers say "ahoy" to the higher power of today's smartphones compared to the first moon landing computers. --Publisher