Still mourning the death of her previous dog, Sharron Kahn Luttrell decides to volunteer as a weekend puppy raiser in a program for prison-trained service dogs. Daisy captures Sharron's heart the moment she's handed the leash. Keith, the convict who cares for Daisy during the week, seems intimidating at first, but he is soft-spoken and polite. Each new command Daisy masters suggests a man who is patient, persistent, and committed. Sharron and Keith...

A forty-four-year old teacher goes back to school. There she attempts to earn the trust of a second grade juvenile delinquent.

"When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library. It only follows then, that by empowering staff, breaking and fixing rules, cultivating creativity, and focusing on results, your library can meet and exceed patron expectations. To help you accomplish that and more, this book presents the "yes" model for customer service and explains how to use the model to build...

Includes bibliographical references and index.

"This comprehensive, easy-to-follow guide from the largest dog welfare charity in the UK offers expert advice on how to re-home and train a rescue dog." -- P. 4 of cover.