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1) Quick team-building activities for busy managers: 50 exercises that get results in just 15 minutes
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Eliminate the need for time or resources on formal training and get your teams up and running themselves--with only minutes of prep.
Between workplace personnel being more culturally diverse than ever before, a generation of employees being raised attached to technology while avoiding human interaction, and an increasing culture of competitiveness that is constantly raising tensions between cubicles, it has become absolutely essential for managers...
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This latest edition of the classic Managers as Mentors is a rapid-fire read that guides leaders in helping associates grow in today's tumultuous organizations. Thoroughly revised throughout with twelve new chapters, this edition places increased emphasis on the mentor acting as a learning catalyst with the protégé rather than simply handing down knowledge. As with previous editions, a fictional case study of a mentor-protégé relationship runs...
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New York Times bestselling author and leadership expert Ken Blanchard's popular TrustWorks! training program is now available in book form!
Trust Works!: Four Keys to Building Lasting Relationships is an insightful guide designed to help people navigate one of the most complex issues that affects all areas of our lives: trust.
In Trust Works!, Ken Blanchard, Cynthia Olmstead, and Martha Lawrence demonstrate how to get along better with those...
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Select, Implement, and Operate the Perfect LMS
If you need to manage training and education programs for employees, customers, or students, you need an LMS. Don't waste time and money picking the wrong one.
“The LMS Guidebook” gets to the core of what an LMS does and how it works. This book tackles the urgent challenges you will face when putting an LMS in place: Which features are must-haves? What standards should your LMS comply with to mesh...
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Whether you're engaging in supersonic jet combat at 48,000 feet or entering a tough sales battle with a cutthroat competitor, the goal is the same: absolute victory. In Business is Combat, former F-15 pilot James D. Murphy, an expert in both business and combat strategy, offers a full-scale training course in military techniques that have made the United States Air Force the most advanced air-combat force in the world. From nurturing teamwork to maintaining...
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Every quota challenge has a story.
Sales quotas aren't all about the numbers.
“Quotas! Using Design Thinking to Solve Your Biggest Sales Challenge” sheds new light on quota challenges, the story behind them, and the methods to solve them. Many organizations struggle to reach effective, market-driven sales quotas, with more than half reporting quota setting as one of their top sales dilemmas. Instead of wrestling over the number, author Mark...
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Most managers, supervisors, and team leaders realize the importance of team-building, but just can't seem to find the time in their busy schedules. More Quick Team-Building Activities for Busy Managers provides the solution! The book contains 50 all-new exercises that can be conducted in 15 minutes or less, and which require no special facilities, big expense, or previous training experience. Each activity is presented in just a few short pages with...
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A year-long leadership development course, divided into short, weekly lessons, based on Peter Drucker's personal coaching program, previously unpublished material, and selected readings from the management guru's classic works, compiled by his longtime collaborator Joseph A. Maciariello. A Year with Peter Drucker distills the essence of Peter Drucker's personal mentorship program into an easy-to-follow 52-week course, exploring the themes Drucker...
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As the business world becomes increasingly borderless, leaders and managers of all cultures are being called on with greater frequency to assume leadership roles in other countries or to lead diverse multicultural teams in their own countries. Transnational Leadership Development acquaints readers with the paradoxes and mental processes leaders need to relate successfully to people with different backgrounds, cultures, and societal identities. The...
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Everyone thinks they know everything about training. Right? We've all gone to school, been trained on the job, and maybe endured the occasional corporate seminar. But if you're a professional in this field, you know that's familiarity, not expertise. Instructional design and implementation are not as easy as they look. You know there's an art to enabling people to truly change their behavior, moving themselves and their organizations toward the right...
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LEADERS WHO ARE ABLE TO BUILD A BETTER FUTURE
ARE DESPERATELY NEEDED IN OUR WORLD TODAY.
We need more leaders worth following!
Are you ready to become the kind of leader who draws people together, brings out their personal best, and creates truly rare results?
Global crises produced by countless causes have cried out for our attention. Nations and politicians continually blame or attack each other. Corruption is rampant in public and private sectors....
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This helpful resource is your one-stop reference guide to learning an array of terminology so you can impress your bosses and intimidate your peers.
What in the world is an acid test ratio, and what does chemistry have to do with anything? How can you talk about your chase demand strategy, per request of the board, if you have no idea what they're talking about? The business world today consists of a constantly growing range of terminology that not...
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As the business world becomes increasingly borderless, leaders and managers of all cultures are being called on with greater frequency to assume leadership roles in other countries or to lead diverse multicultural teams in their own countries. Transnational Leadership Development acquaints readers with the paradoxes and mental processes leaders need to relate successfully to people with different backgrounds, cultures, and societal identities. The...
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The world is full of ideas about leadership, but none unify the field into a single concept that transforms what we can achieve as leaders. The functional approach to leadership shifts our focus from what leaders do to what the group needs for success. Combining both theory and revealing exercises, Redefining Leadership is a comprehensive guide to infuse our daily activities with a new meaning and practice of leadership.
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Today's sales managers have to be quicker than ever, being more proactive about hiring the best performers and retaining them, multi-tasking, and managing complex sales processes in order to close more and more deals. This book provides readers with a proven method for managing the sales process as well as the salespeople. Packed with specific, field-tested techniques, ProActive Sales Management shows sales managers how to: * motivate a sales team...
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In an age of ethical decay at organizations of every type, a call is being sounded for accountability. Accordingly, companies must educate their employees and executives regarding acceptable practice. The Business Ethics Activity Book presents an array of provocative activities that will help encourage a more ethical approach to:* Leadership: promoting courage, commitment, and moral responsibility* Workplace conduct: building an ethical environment...
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Teambuilding is one of the fastest-growing areas on the business shelf, as companies look to increase efficiencies and morale. Teambuilding That Gets Results, an easy-to-use guidebook for building effective teams, will increase the strength of any business. Harriet and Linda Diamond offer expert advice gleaned from years of consulting businesses on building strong teams.
Topics include:
--Building strong, flexible teams
--Team assessment
--Team...
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The Public Sector Manager is one of a series of books entitled "Essential Skills for the Public Sector". It focuses on the skills and knowledge that a public sector manager should have, including their key attributes, customer focus, management techniques, decision making, value for money, quality service provision, and entrepreneurship. The style of the book encourages self-development and continuous improvement with the inclusion of skill-based...
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Fact #1
Outstanding service tempts customers to:
• Spend more
• Come back more
• Be confident in referring your business to others
Fact #2
Your employees are the key drivers of your customers' experience.
In this book, Caroline guides you through the stages to developing a true service culture and creating your own Service Superstars.
"It's the experience you create for customers that gets remembered"
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The future of work is already here, and what this future looks like must be a pressing concern for the current generation of leaders in both the private and public sectors. In the next ten to fifteen years, rapid change in a post-pandemic world and emerging technology will revolutionize nearly every job, eliminate some, and create new forms of work that we have yet to imagine. How can we survive and thrive in the face of such drastic change?
Deanna...
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